Yousewire Privacy Policy

1. Introduction

Yousewire Canada Inc. ("Yousewire", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: Name, date of birth, government-issued identification, Bank Verification Number (BVN).
• Contact Data: Email address, phone number, mailing address.
• Financial Data: Bank account information, transaction history, source of funds.
• Biometric Data: Facial images for identity verification.
• Technical Data: IP address, device information, browser type.
• Usage Data: Information about how you use our Services.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Services.
• To verify your identity and comply with our legal and regulatory obligations (AML/KYC).
• To process transactions and prevent fraud.
• To communicate with you about your account and our Services.
• To improve our Services and develop new features.
• To send you marketing communications, with your consent.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With our service providers who assist us in providing our Services
• With regulatory authorities, law enforcement agencies, and other government bodies as required by law.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With your consent.

5. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we are required to retain your account and transaction records for a minimum of five years after the end of our business relationship.

7. Your Rights

You have the following rights with respect to your personal information:

• The right to access your personal information.
• The right to request the correction of inaccurate information.
• The right to request the deletion of your personal information (subject to our legal retention obligations).
• The right to data portability (to request a copy of your data in a machine-readable format).
• The right to withdraw your consent to the collection, use, or disclosure of your information (subject to legal and contractual restrictions).

To exercise these rights, please contact our Support Team at support@yousewire.com.

8. Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. In the event of a data breach, we will notify you and the appropriate regulatory authorities as required by law.

9. Automated Decision-Making

We use automated systems to assist in our AML/KYC and fraud prevention efforts. These systems may automatically flag transactions or accounts for review based on predefined rules. You have the right to request a manual review of any automated decision that significantly affects you.

10. Canadian Anti-Spam Legislation (CASL)

We comply with CASL and will only send you commercial electronic messages (CEMs) with your express or implied consent. You may withdraw your consent to receive CEMs at any time by using the unsubscribe link in our emails or by contacting us.

11. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. This helps us to improve our Services and provide a more personalized experience. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Services.

12. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to file a complaint, please contact our Support Team at:

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.