Privacy Policy | Yousewire

At Yousewire, protecting your personal information is just as important as protecting your money.

To provide regulated financial services, we need to collect certain information about you. Some of this information is required to verify your identity, comply with anti-money laundering laws, process payments, protect your account from fraud, and deliver the services you request.

We only collect information that we reasonably need to operate our business, meet our legal and regulatory obligations, improve our Services, and provide you with a safe and reliable experience.

This Privacy Policy explains:

what information we collect
why we collect it
how we use it
when we share it
how we protect it
how long we keep it
the privacy rights available to you

We encourage you to read this Policy carefully before using the Platform.

This summary is provided for convenience only. If there is any inconsistency between this summary and the remainder of this Privacy Policy, the remainder of the Policy will prevail.

1. Introduction

1.1 Our Commitment to Privacy

Yousewire Canada Inc. ("Yousewire", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

We recognize that financial information is among the most sensitive categories of personal information. We therefore take our responsibility to protect your information seriously and are committed to handling it in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you use the Yousewire Platform.

1.2 Scope of this Policy

This Privacy Policy applies whenever you interact with Yousewire, including when you:

visit our website
use our mobile applications
create or manage a Personal Account
create or manage a Business Account
communicate with our Support, Compliance, or Privacy teams
participate in promotions or marketing campaigns
use our payment, funding, currency exchange, or transfer services
use any other products or services offered through the Platform

This Policy also applies to individuals acting on behalf of businesses, including directors, shareholders, beneficial owners, authorized users, and other persons whose information is collected as part of our Know Your Business (KYB) process.

1.3 Relationship with Other Documents

This Privacy Policy forms part of the legal relationship between you and Yousewire.

It should be read together with our Terms of Service & User Agreement and other policies that apply to your use of the Platform.

Where another document explains how a particular product or service operates, this Privacy Policy explains how your personal information is handled in connection with that product or service.

1.4 Privacy Principles

Yousewire is guided by the following principles when handling personal information:

Transparency. We explain what information we collect, why we collect it, and how it is used.

Purpose Limitation. We collect personal information only for identified and legitimate purposes.

Data Minimization. We seek to collect only the information reasonably necessary to provide our Services and meet our legal obligations.

Security. We use appropriate administrative, technical, and organizational safeguards to protect personal information.

Accountability. We are responsible for the personal information under our control and continuously review our privacy practices to ensure they remain effective and compliant with applicable laws.

1.5 Applicable Privacy Laws

Yousewire operates in Canada and is committed to complying with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy laws.

Because Yousewire provides cross-border financial services, your personal information may also be processed in other jurisdictions where our regulated payment infrastructure partners or service providers operate.

Where this occurs, we implement appropriate safeguards designed to protect your information and ensure it is handled in accordance with this Privacy Policy and applicable legal requirements.

1.6 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in our products or services
changes in applicable laws or regulations
improvements to our security practices
changes to our service providers
other operational or business developments

Where changes materially affect how we handle your personal information, we will provide reasonable notice through the Platform, by email, or through another appropriate communication channel where required by applicable law.

The "Last Updated" date at the beginning of this Policy indicates when this Privacy Policy was most recently revised.

1.7 Contacting Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, you may contact:

Privacy Officer
Yousewire Canada Inc.
Email: privacy@yousewire.com

For general customer support:

Support Team
Email: support@yousewire.com

For compliance-related enquiries:

Compliance Team
Email: compliance@yousewire.com

Where you are not satisfied with our response to a privacy concern, you may have the right to contact the appropriate privacy regulator in your jurisdiction, including the Office of the Privacy Commissioner of Canada where applicable.

2. Information We Collect

2.1 Why We Collect Personal Information

To provide regulated financial services, Yousewire must collect certain personal and business information about our customers.

The information we collect allows us to establish and maintain your Account, verify your identity, comply with applicable laws, process transactions, protect the Platform against fraud and financial crime, communicate with you, improve our Services, and provide customer support.

The information we collect depends on the products and services you use, your account type, your jurisdiction, your transaction activity, and the legal obligations that apply to Yousewire.

We do not collect personal information that is unnecessary for the operation of our Services or our legal and regulatory obligations.

2.2 Identity Information

To verify your identity and comply with applicable laws, Yousewire may collect personal information such as your full name, date of birth, nationality, country of residence, government-issued identification details, photographs of identity documents, and biometric verification data, including facial images captured during identity verification.

Where applicable, we may also collect jurisdiction-specific identification numbers required to provide regulated financial services, such as a Bank Verification Number (BVN) in Nigeria or a Social Security Number (SSN) in the United States.

Identity information is used primarily to verify your identity, prevent fraud, satisfy Know Your Customer (KYC) obligations, and protect the integrity of the Platform.

2.3 Contact Information

We collect contact information including your email address, telephone number, residential or mailing address, and any other contact details you provide during registration or while using the Platform.

This information allows us to create and manage your Account, communicate with you about transactions, deliver security notifications, provide customer support, and comply with legal and regulatory requirements.

2.4 Financial and Account Information

To provide our Services, we collect information relating to your Wallets, Virtual Accounts, funding methods, transfers, currency exchange transactions, transaction limits, account preferences, payment instructions, and account activity.

Where applicable, we may also collect information relating to linked bank accounts or payment methods used to fund your Wallets or receive payments.

This information enables us to process transactions accurately, maintain account records, detect unusual activity, and comply with financial reporting obligations.

2.5 Transaction Information

Whenever you use the Platform, we collect information relating to your financial activity.

This may include the currencies involved, transaction amounts, exchange rates, applicable Fees, recipient information, sender information, payment references, timestamps, transaction status, payment methods, funding sources, and any other information necessary to complete, verify, monitor, or reconcile a transaction.

Transaction information is also used to support fraud detection, regulatory reporting, dispute resolution, customer support, and ongoing compliance monitoring.

2.6 Business Information

Where you create or administer a Business Account, we collect information relating to the business entity and the individuals associated with it.

This may include the business name, registration details, business address, ownership structure, beneficial ownership information, directors, officers, authorized representatives, business activities, and supporting corporate documentation required for Know Your Business (KYB) verification.

Business information is used to establish and maintain Business Accounts, satisfy regulatory obligations, and support ongoing compliance monitoring.

2.7 Compliance Information

As part of our regulatory responsibilities, Yousewire may collect additional information to satisfy anti-money laundering, counter-terrorist financing, sanctions, fraud prevention, and other legal obligations.

Depending on your risk profile or the nature of your transactions, this may include information relating to your source of funds, source of wealth, occupation, expected account activity, transaction purpose, politically exposed person (PEP) status, sanctions screening results, adverse media screening results, and other information reasonably required to conduct Enhanced Due Diligence.

Requests for this information do not imply wrongdoing and form part of our standard compliance processes.

2.8 Device and Technical Information

When you access the Platform, we automatically collect certain technical information relating to your device and connection.

This may include your IP address, browser type, operating system, device identifiers, application version, language settings, approximate location derived from your IP address, login timestamps, diagnostic information, and security-related event logs.

We use this information to maintain the security of the Platform, improve performance, diagnose technical issues, detect unauthorized access, and support fraud prevention.

2.9 Usage Information

We collect information about how you interact with the Platform.

This may include pages viewed, features used, buttons selected, navigation paths, session duration, referral sources, and other information relating to your use of our website and mobile applications.

This information helps us improve the usability, reliability, and performance of our Services and better understand how customers use the Platform.

2.10 Communications

We retain records of communications between you and Yousewire where reasonably necessary to provide our Services or satisfy legal obligations.

This may include emails, customer support enquiries, compliance communications, complaint correspondence, feedback, and other interactions with our teams.

Communication records help us resolve disputes, improve customer support, maintain accurate records, and comply with applicable laws.

2.11 Marketing Preferences

Where permitted by Applicable Law, we maintain records of your communication and marketing preferences.

This allows us to respect your choices regarding promotional emails, SMS messages, push notifications, and other marketing communications while continuing to send operational and security-related communications necessary to provide the Services.

2.12 Information We Do Not Collect

Yousewire is committed to data minimization.

We do not intentionally collect personal information that is not reasonably necessary to provide our Services or satisfy our legal and regulatory obligations.

We do not sell your personal information to third parties.

We also do not provide cryptocurrency custody or trading services. Where Digital Asset Funding is supported, digital assets are accepted solely as a funding method for eligible fiat Wallets in accordance with the applicable product terms.

3. How We Collect Information

3.1 Our Approach

Yousewire collects personal and business information through a variety of lawful channels to provide our Services, comply with applicable laws, protect the Platform, and improve the customer experience.

Most of the information we collect comes directly from you. In some circumstances, we also receive information from trusted third parties, regulated payment infrastructure partners, identity verification providers, financial institutions, or technology providers that support the operation of our Platform.

Regardless of how information is collected, Yousewire remains responsible for handling it in accordance with this Privacy Policy and applicable privacy laws.

3.2 Information You Provide Directly

Most of the information we collect is provided directly by you when you interact with the Platform.

For example, you may provide information when you:

create a Personal Account
create or administer a Business Account
complete identity verification
submit business verification documents
request a Virtual Account
fund a Wallet
exchange currencies
send or receive payments
contact Customer Support or Compliance
respond to requests for additional information
participate in surveys or promotions
update your profile or account information

You are responsible for ensuring that the information you provide is accurate, complete, and kept up to date.

3.3 Information Collected During Identity Verification

To comply with applicable anti-money laundering and financial crime regulations, Yousewire collects information during identity verification and business verification processes.

Depending on your jurisdiction and the Services you use, identity verification may involve the collection of government-issued identification, proof of address, biometric verification, tax identification information, or other information reasonably required to verify your identity.

Business verification may require information relating to the business entity, directors, beneficial owners, controlling persons, business activities, and supporting corporate documentation.

3.4 Information Received from Verification Providers

To verify identity and support regulatory compliance, Yousewire works with trusted identity and verification providers.

These providers assist us by validating information that you submit during onboarding or when additional verification is required.

Depending on your location and the Services you use, this may include identity verification, biometric verification, address verification, business verification, tax identification verification, or other regulatory checks.

The information received from these providers is used solely for the purposes described in this Privacy Policy and in accordance with applicable legal requirements.

3.5 Information Received from Payment Infrastructure Partners

When you use funding, transfer, currency exchange, Virtual Account, or other payment services, Yousewire may receive information from our regulated payment infrastructure partners and financial institutions.

This information may include payment confirmations, transaction references, settlement information, payment status updates, Virtual Account details, beneficiary confirmations, returned payment notifications, and other information required to complete or reconcile financial transactions.

We use this information to provide the Services, maintain accurate transaction records, support customer enquiries, and satisfy regulatory obligations.

3.6 Information Collected Automatically

When you access the Platform, certain information is collected automatically through your browser, device, or application.

This may include technical information, security logs, device identifiers, browser settings, application version, IP address, operating system, usage statistics, crash reports, and other diagnostic information.

This information helps us maintain the security, reliability, and performance of the Platform and detect unauthorized or fraudulent activity.

3.7 Cookies and Similar Technologies

When you use our website, Yousewire uses cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, measure performance, and support security.

Cookies may also be used to support analytics and improve customer experience.

Additional information regarding our use of cookies is available in our Cookie Policy.

3.8 Analytics Technologies

Yousewire uses analytics tools to better understand how customers interact with our website and mobile applications.

These tools help us identify technical issues, improve performance, understand customer behaviour, evaluate new features, and enhance the overall user experience.

Analytics information is generally used in aggregated or pseudonymized form wherever reasonably practicable and is not intended to identify individual users unless necessary for security, fraud prevention, troubleshooting, or legal compliance.

3.9 Communications with You

Whenever you communicate with Yousewire, we may collect information relating to those interactions.

This includes communications sent through email, customer support channels, compliance enquiries, complaints, feedback, surveys, or other correspondence.

Where permitted by applicable law, we may also retain records of these communications to improve customer service, investigate issues, resolve disputes, comply with legal obligations, and protect the interests of Yousewire and our customers.

3.10 Information from Public Sources

Where permitted by Applicable Law and reasonably necessary to satisfy our legal and regulatory obligations, Yousewire may obtain information from publicly available or legally accessible sources.

This may include publicly available corporate records, sanctions lists, politically exposed person (PEP) databases, adverse media sources, government publications, and other information relevant to identity verification, fraud prevention, financial crime compliance, or ongoing customer due diligence.

3.11 Information from Other Lawful Sources

In limited circumstances, Yousewire may receive information from other lawful sources, including regulators, financial institutions, law enforcement authorities, or other organizations where disclosure is authorized or required by Applicable Law.

Such information is used only for the purposes for which it was obtained and is handled in accordance with this Privacy Policy and applicable legal requirements.

4. How We Use Your Information

4.1 Our Purpose

Yousewire uses personal and business information only for legitimate, identified purposes that are necessary to provide our Services, comply with applicable laws, protect our customers, and operate the Platform responsibly.

We do not collect or use personal information for purposes that are incompatible with those described in this Privacy Policy unless we obtain your consent or are otherwise permitted or required to do so by Applicable Law.

The way we use your information depends on the Services you use, your relationship with Yousewire, and the legal obligations that apply to us.

4.2 Creating and Managing Your Account

We use your information to create, verify, administer, and maintain your Personal or Business Account.

This includes establishing your identity, confirming your eligibility to use the Platform, maintaining your profile, updating your account information, enabling access to Wallets and Virtual Accounts, managing account preferences, and supporting the ongoing operation of your relationship with Yousewire.

Without this information, we may be unable to provide certain Services or maintain your Account.

4.3 Providing Financial Services

Your information is used to deliver the financial services available through the Platform.

This includes processing Funding transactions, issuing Virtual Accounts, facilitating domestic and international Transfers, completing Currency Exchange transactions, maintaining Wallet balances, displaying transaction history, generating receipts, and providing other payment-related Services.

We also use your information to communicate transaction confirmations, payment status updates, exchange rate quotations, and other information necessary to complete the Services you request.

4.4 Identity Verification and Business Verification

Yousewire uses your information to verify your identity and, where applicable, the identity and legal status of businesses using the Platform.

This includes conducting Know Your Customer (KYC) and Know Your Business (KYB) verification, confirming beneficial ownership, verifying authorized representatives, and ensuring that only eligible individuals and businesses are permitted to access regulated financial services.

Identity verification may occur during onboarding, when accessing certain Services, or whenever additional verification is reasonably required.

4.5 Compliance with Legal and Regulatory Obligations

As a regulated financial services provider, Yousewire uses personal information to comply with its legal and regulatory responsibilities.

This includes meeting obligations relating to anti-money laundering, anti-terrorist financing, sanctions compliance, fraud prevention, financial crime detection, regulatory reporting, record keeping, and other requirements imposed by Applicable Law.

Where required, we may use your information to conduct ongoing customer due diligence, sanctions screening, politically exposed person (PEP) screening, adverse media screening, source of funds reviews, source of wealth reviews, Enhanced Due Diligence (EDD), and transaction monitoring.

These activities are essential to providing regulated financial services and protecting the integrity of the Platform.

4.6 Protecting You and the Platform

Your information is used to protect both you and the Platform from fraud, unauthorized access, financial crime, identity theft, cyber threats, and other security risks.

This includes monitoring login activity, detecting unusual transaction patterns, identifying potentially compromised accounts, investigating suspicious behaviour, and responding to security incidents.

Where necessary, we may temporarily delay or restrict access to particular Services while appropriate security or compliance reviews are completed.

4.7 Communicating with You

We use your contact information to communicate with you throughout your relationship with Yousewire.

This includes sending account notifications, transaction confirmations, security alerts, compliance requests, verification updates, service announcements, responses to customer enquiries, and other operational communications necessary to provide the Services.

Where permitted by Applicable Law and your communication preferences, we may also send information about new products, promotions, educational content, or other marketing communications.

You may opt out of marketing communications at any time, although operational and security-related communications will continue while your Account remains active.

4.8 Improving Our Services

We continuously evaluate how customers use the Platform in order to improve its reliability, security, usability, and performance.

Information relating to customer interactions, product usage, feature adoption, technical performance, and customer feedback helps us understand how our Services are being used and identify opportunities to improve existing features or develop new products.

Where reasonably practicable, we use aggregated or de-identified information for these purposes.

4.9 Customer Support

Your information enables us to respond to enquiries, investigate issues, resolve complaints, provide technical support, verify your identity during customer interactions, and maintain records of customer communications.

Maintaining accurate records helps us deliver consistent support, improve service quality, and resolve disputes fairly and efficiently.

4.10 Analytics and Performance

We use technical and usage information to understand how customers interact with our website and mobile applications.

Analytics help us identify performance issues, improve system stability, evaluate new features, monitor the effectiveness of our Services, and better understand customer behaviour.

Where possible, analytics information is used in a form that minimizes the identification of individual users.

4.11 Business Operations

Your information may be used to support the administration of Yousewire's business.

This includes maintaining internal records, conducting audits, managing operational risk, ensuring business continuity, performing quality assurance, training staff, improving internal processes, enforcing our agreements, protecting our legal rights, and supporting corporate governance.

Where possible, we limit access to personal information to personnel who require it to perform their responsibilities.

4.12 Research and Product Development

Yousewire may use information to understand customer needs, improve existing products, design new Services, evaluate customer experience, and support innovation.

Where reasonably practicable, this work is carried out using aggregated, anonymized, or de-identified information rather than information that directly identifies individual customers.

4.13 Other Lawful Purposes

In limited circumstances, Yousewire may use your information for other purposes where:

you have provided your consent
the use is required or authorized by Applicable Law
the use is necessary to protect your vital interests or those of another person
the use is necessary to establish, exercise, or defend legal claims
another lawful basis applies under applicable privacy legislation

Where required by law, we will notify you or obtain your consent before using your information for a new purpose that is materially different from the purposes described in this Privacy Policy.

4.14 Our Commitment

Yousewire is committed to using personal information responsibly, transparently, and only for legitimate business and regulatory purposes.

We regularly review our data handling practices to ensure that the information we collect remains relevant, proportionate, and appropriate for the Services we provide.

Wherever reasonably practicable, we seek to minimize the collection and use of personal information while continuing to meet our obligations to customers, regulators, and payment infrastructure partners.

5. Who We Share Your Information With

5.1 Our Approach

Yousewire treats your personal and business information as confidential.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We share personal information only where it is reasonably necessary to provide our Services, comply with applicable laws, protect our customers, safeguard the Platform, or support the operation of our business.

Whenever we share personal information, we seek to ensure that recipients are subject to appropriate confidentiality, privacy, and security obligations consistent with applicable law.

5.2 Regulated Payment Infrastructure Partners

Yousewire works with regulated payment infrastructure partners to provide payment, wallet, virtual account, currency exchange, and settlement services.

Where necessary to process your transactions or provide the Services you request, we may share relevant information with these partners.

The information shared is limited to what is reasonably necessary to facilitate the requested financial service, comply with applicable legal obligations, and maintain the security and integrity of the payment ecosystem.

5.3 Identity and Verification Providers

To verify your identity, business information, or eligibility to use regulated financial services, Yousewire may share information with trusted identity verification and compliance service providers.

Depending on the Services you use, this may include information required to perform:

identity verification
biometric verification
address verification
business verification
tax identification verification
sanctions screening
politically exposed person (PEP) screening
adverse media screening
other regulatory compliance checks

These providers process information only for the purposes authorized by Yousewire and applicable law.

5.4 Financial Institutions and Payment Networks

Where necessary to process payments, Yousewire may share information with financial institutions, correspondent banks, clearing systems, payment networks, and other organizations involved in the movement or settlement of funds.

The information shared depends on the transaction being processed and may include payment instructions, beneficiary information, transaction references, settlement information, and other details required to complete the payment.

5.5 Service Providers

Yousewire works with carefully selected service providers who support the operation of the Platform.

These providers may assist with services such as:

cloud infrastructure
customer communications
system monitoring
analytics
technical support
fraud prevention
information security
software development
document storage
other operational services

Service providers receive only the information reasonably necessary to perform the services they provide on our behalf and are required to protect that information in accordance with contractual and legal obligations.

5.6 Regulators and Government Authorities

Yousewire may disclose personal information where required or authorized by Applicable Law.

This includes disclosures to regulators, financial intelligence units, law enforcement agencies, courts, tax authorities, supervisory authorities, or other government bodies that have lawful authority to request such information.

Where legally permitted, we may not always be able to notify you before making such disclosures.

5.7 Corporate Transactions

If Yousewire is involved in a proposed or completed merger, acquisition, investment, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be disclosed to prospective or actual counterparties and their professional advisers where reasonably necessary to evaluate or complete the transaction.

Any recipient of such information will be expected to protect it in a manner consistent with this Privacy Policy and applicable legal obligations.

5.8 Professional Advisers

Yousewire may share information with professional advisers who assist us in operating our business.

These may include legal advisers, auditors, accountants, insurers, compliance consultants, cybersecurity specialists, and other professional advisers who require access to information in order to provide services to Yousewire.

Such advisers are subject to professional confidentiality obligations and, where applicable, contractual confidentiality requirements.

5.9 With Your Consent

In circumstances where the sharing of your information is not otherwise described in this Privacy Policy or required by Applicable Law, Yousewire will request your consent before sharing your personal information.

You may withdraw your consent where permitted by Applicable Law, although doing so may affect our ability to provide certain Services.

5.10 Aggregated and De-identified Information

Yousewire may use or disclose aggregated, anonymized, or de-identified information for business analysis, product development, operational reporting, research, or other legitimate purposes.

Information that has been anonymized or de-identified is no longer intended to identify you as an individual.

5.11 We Do Not Sell Your Personal Information

Yousewire does not sell your personal information to advertisers, marketing companies, or other third parties.

We also do not permit third parties to use your personal information for their own independent marketing purposes solely because you use the Yousewire Platform.

5.12 Our Commitment

Whenever personal information is shared, Yousewire seeks to ensure that the disclosure is appropriate, proportionate, and limited to what is reasonably necessary for the purpose for which it is shared.

We continuously review our third-party relationships to help ensure that organizations handling personal information on our behalf maintain appropriate privacy, confidentiality, and security standards.

6. International Transfers of Personal Information

6.1 Cross-Border Nature of Our Services

Yousewire provides domestic and international financial services. As a result, your personal information may be transferred to, processed, accessed, or stored outside your province, territory, or country of residence where this is reasonably necessary to provide the Services you request or to comply with applicable legal and regulatory obligations.

Cross-border processing is a normal part of international payment services and enables Yousewire to facilitate funding, currency exchange, domestic and international transfers, identity verification, fraud prevention, and regulatory compliance across multiple jurisdictions.

6.2 Why Information May Be Processed Internationally

Depending on the Services you use, your personal information may be processed outside Canada for purposes including:

processing domestic and international payment transactions
issuing and maintaining Virtual Accounts
identity and business verification
sanctions and anti-money laundering screening
fraud prevention and transaction monitoring
cloud infrastructure and secure data hosting
customer support
regulatory reporting
business continuity and disaster recovery

We transfer only the information reasonably necessary for the relevant purpose.

6.3 Countries Where Information May Be Processed

Because Yousewire supports cross-border financial services, your information may be processed in Canada and in other jurisdictions where our regulated payment infrastructure partners, financial institutions, verification providers, cloud service providers, or other authorized service providers operate.

The countries involved may vary depending on:

the Services you use
the currencies involved
the payment methods selected
the destination country
the location of our service providers
applicable legal and regulatory requirements

6.4 Different Privacy Laws

When personal information is processed outside your country of residence, it may become subject to the laws of the jurisdiction in which it is processed.

Those laws may differ from the privacy laws applicable in your home jurisdiction and, in certain circumstances, may permit government authorities, courts, regulators, or law enforcement agencies to lawfully access personal information.

Yousewire considers these legal requirements when selecting service providers and implementing safeguards for cross-border processing.

6.5 Our Safeguards

Where personal information is transferred across borders, Yousewire takes reasonable steps to help ensure that it continues to receive an appropriate level of protection.

Depending on the circumstances, these safeguards may include:

contractual privacy and confidentiality obligations
information security requirements
access controls
encryption of personal information where appropriate
due diligence of service providers
ongoing monitoring of third-party relationships
other measures designed to protect personal information in accordance with applicable law

While no method of transmission or storage can guarantee absolute security, Yousewire seeks to ensure that organizations processing personal information on our behalf maintain appropriate privacy and security standards.

6.6 Payment Processing

International financial transactions often require the exchange of payment instructions and related personal information between multiple organizations participating in the payment process.

Depending on the transaction, this may include regulated payment infrastructure partners, financial institutions, payment networks, correspondent banks, clearing systems, settlement institutions, and regulatory authorities.

Only the information reasonably necessary to process the transaction, satisfy legal obligations, and maintain the integrity of the financial system is shared.

6.7 Your Acknowledgement

By using the Platform, you acknowledge that, where reasonably necessary to provide the Services or comply with applicable legal and regulatory obligations, your personal information may be transferred to and processed in jurisdictions outside your country of residence in accordance with this Privacy Policy.

Such transfers do not reduce Yousewire's responsibility to protect your personal information in accordance with applicable law and this Privacy Policy.

6.8 Our Commitment

International payments depend on cooperation between financial institutions, regulated payment infrastructure partners, verification providers, and technology providers operating in multiple jurisdictions.

Yousewire is committed to ensuring that cross-border transfers of personal information are carried out responsibly, transparently, and only where reasonably necessary to provide the Services, comply with applicable laws, or protect the security and integrity of the Platform.

We continuously review our cross-border data handling practices to ensure they remain consistent with evolving legal, regulatory, and industry standards.

7. How We Protect Your Information

7.1 Our Commitment to Security

Protecting the confidentiality, integrity, and availability of personal information is fundamental to Yousewire's operations.

As a regulated financial services provider, we maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security program is regularly reviewed and updated to reflect changes in technology, emerging threats, regulatory expectations, and industry best practices.

While no system can guarantee absolute security, Yousewire is committed to maintaining security measures that are appropriate to the nature and sensitivity of the information we process.

7.2 Security Measures

To help protect personal information, Yousewire implements security measures that may include:

encryption of sensitive information during transmission and, where appropriate, while stored
strong authentication mechanisms for customer access
role-based access controls that limit access to personal information on a need-to-know basis
monitoring of systems and transactions for suspicious or unauthorized activity
logging and auditing of access to critical systems
regular security assessments and vulnerability management
secure software development practices
business continuity and disaster recovery planning

The specific security controls applied may vary depending on the systems involved, the sensitivity of the information, and evolving security requirements.

7.3 Employee and Contractor Access

Access to personal information is restricted to employees, contractors, and authorized personnel who require the information to perform their duties.

Individuals with access to personal information are expected to:

comply with Yousewire's confidentiality obligations
follow applicable privacy and security policies
access only the information necessary for their responsibilities
complete appropriate privacy, security, and compliance training

Access permissions are reviewed periodically and may be modified or removed where no longer required.

7.4 Third-Party Security

Yousewire works with regulated payment infrastructure partners, financial institutions, identity verification providers, cloud infrastructure providers, and other trusted technology providers that support the operation of the Platform.

Before engaging third parties that process personal information on our behalf, we conduct reasonable due diligence appropriate to the nature of the services they provide.

Where appropriate, our agreements with these organizations include obligations relating to privacy, confidentiality, information security, and the protection of personal information.

7.5 Monitoring and Fraud Prevention

To help protect our customers and the Platform, Yousewire continuously monitors for activity that may indicate fraud, unauthorized access, financial crime, cybersecurity threats, or misuse of our Services.

Monitoring may include the review of:

authentication activity
transaction patterns
device information
unusual account behaviour
security events
other indicators reasonably necessary to protect customers and comply with applicable law

Where appropriate, monitoring is supported by automated systems together with review by authorized personnel.

7.6 Security Incidents

Despite our security measures, no organization can eliminate every risk.

If Yousewire becomes aware of a security incident involving personal information, we will investigate the incident promptly and take reasonable steps to contain, assess, and remediate the issue.

Where required by Applicable Law, we will notify affected individuals and the appropriate regulatory authorities.

The information provided in any notification will depend on the nature of the incident and the legal obligations that apply.

7.7 Your Role in Protecting Your Information

Security is a shared responsibility.

You can help protect your personal information by:

choosing a strong and unique password
enabling available security features
protecting your authentication credentials
keeping your devices updated
verifying the authenticity of communications claiming to be from Yousewire
notifying us promptly if you suspect unauthorized access to your Account
avoiding the disclosure of sensitive information through unsecured channels

Yousewire will never ask you to disclose your password or one-time authentication codes through email, SMS, or other unsolicited communications.

7.8 Retention of Security Records

To maintain the security of the Platform and comply with applicable laws, Yousewire may retain records relating to authentication events, security alerts, fraud investigations, compliance reviews, and other security-related activities.

These records are retained only for as long as reasonably necessary to protect the Platform, satisfy legal obligations, resolve disputes, or support investigations.

7.9 Continuous Improvement

Cybersecurity threats continue to evolve.

Accordingly, Yousewire continuously reviews and improves its privacy and information security practices to strengthen the protection of personal information and maintain the trust of our customers.

As our Services evolve, we may introduce additional security measures designed to improve the protection of customer information while maintaining a user-friendly experience.

8. Cookies, Analytics and Similar Technologies

8.1 Our Approach

Yousewire uses cookies, analytics tools, and similar technologies to operate the Platform, improve customer experience, protect our Services, understand how our website and mobile applications are used, and enhance the performance of our products.

Some of these technologies are necessary for the Platform to function properly, while others help us improve our Services through analytics and performance measurement.

Where required by Applicable Law, we will obtain your consent before using technologies that are not strictly necessary.

Additional information about our use of cookies is available in our Cookie Policy.

8.2 Cookies

When you visit the Yousewire website, small data files known as cookies may be stored on your browser or device.

Cookies help us to:

remember your preferences
maintain secure sessions
improve website functionality
understand how visitors use our website
detect technical issues
protect against fraudulent activity
improve the overall user experience

Some cookies are essential to the operation of the website and cannot be disabled without affecting core functionality.

8.3 Mobile Application Technologies

Our mobile applications may use technologies that perform functions similar to cookies.

These technologies help us:

maintain secure user sessions
remember application settings
improve application performance
diagnose technical issues
deliver security updates
support authentication
improve the overall customer experience

Unlike web browsers, mobile applications generally use application storage and software development kits (SDKs) rather than traditional browser cookies.

8.4 Analytics

Yousewire uses analytics technologies to better understand how customers interact with our website and mobile applications.

Analytics information helps us:

improve the design of our products
identify technical issues
understand customer journeys
evaluate new features
improve reliability and performance
measure customer engagement
enhance the overall user experience

Where reasonably practicable, analytics information is used in aggregated, anonymized, or de-identified form.

8.5 Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with the website.

Google Analytics may collect information such as:

pages visited
session duration
browser type
device type
approximate geographic region
referral sources
general website usage patterns

This information helps us improve website performance, understand customer behaviour, and enhance the overall user experience.

Google Analytics does not provide Yousewire with access to your banking credentials, Wallet balances, authentication credentials, or the contents of your financial transactions.

8.6 Firebase

Our mobile applications use Firebase services to support the operation, performance, reliability, and security of the applications.

Depending on the services enabled, Firebase may assist with:

application performance monitoring
crash reporting
diagnostics
analytics
push notification delivery
application stability
other operational functions necessary to improve the customer experience

Firebase is used to help maintain reliable mobile applications and improve the quality of the Services.

8.7 Push Notifications

Where you enable push notifications on your device, Yousewire may send notifications relating to your Account or the Services.

Examples include:

transaction confirmations
incoming payments
outgoing payments
security alerts
login notifications
verification updates
compliance requests
service announcements
other important account-related information

Marketing notifications will only be sent where permitted by Applicable Law and in accordance with your notification preferences.

You may manage push notification settings through your device or application settings, although disabling certain notifications may reduce your awareness of important account activity.

8.8 Managing Cookies

Most web browsers allow you to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality, security, or performance of the website.

Detailed information about managing cookies is available in our Cookie Policy.

8.9 Do Not Track

Some web browsers support "Do Not Track" (DNT) signals.

Because there is currently no universally accepted standard for responding to DNT signals, Yousewire does not currently respond differently to such signals.

If industry standards or applicable legal requirements evolve, we may review and update our practices accordingly.

8.10 Our Commitment

Yousewire uses cookies, analytics, and similar technologies to improve—not to exploit—your experience.

We do not use these technologies to sell your personal information or permit third parties to use your information for their own independent marketing purposes solely because you use the Platform.

Wherever reasonably practicable, we seek to minimize the information collected through these technologies while maintaining a secure, reliable, and user-friendly experience.

9. Your Privacy Rights

9.1 Our Commitment

Yousewire is committed to respecting your privacy rights and handling requests relating to your personal information fairly, transparently, and in accordance with applicable privacy laws.

We recognize that you should have meaningful control over your personal information while also acknowledging that, as a regulated financial services provider, Yousewire must retain and process certain information to comply with legal and regulatory obligations.

Where applicable law grants you privacy rights, we will make reasonable efforts to assist you in exercising those rights.

9.2 Right to Access Your Personal Information

Subject to applicable law, you may request access to the personal information that Yousewire holds about you.

Where appropriate, we will provide information regarding:

the categories of personal information we hold
the purposes for which it is used
the categories of organizations with whom it has been shared
the source of the information, where applicable
other information required by applicable law

To protect your privacy and the security of your Account, Yousewire may require you to verify your identity before responding to an access request.

9.3 Right to Correct Your Information

You are responsible for ensuring that the information associated with your Account remains accurate and up to date.

If you believe that personal information held by Yousewire is inaccurate, incomplete, or outdated, you may request that it be corrected.

Where appropriate, some information may also be updated directly through your Account settings.

In certain circumstances, Yousewire may request supporting documentation before making a correction.

9.4 Right to Withdraw Consent

Where Yousewire relies on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Please note that withdrawing consent for certain processing activities may affect our ability to provide some or all of the Services.

Where processing is required by Applicable Law or is necessary to provide regulated financial services, Yousewire may continue to process certain information despite the withdrawal of consent.

9.5 Right to Request Deletion

You may request the deletion of personal information held by Yousewire where permitted by applicable law.

However, because Yousewire is a regulated financial services provider, we may be unable to delete certain information where its retention is required for purposes including:

compliance with Applicable Law
anti-money laundering obligations
financial crime prevention
regulatory reporting
dispute resolution
fraud investigations
enforcement of our legal rights
record retention requirements

Where we are unable to delete information, we will explain the reason unless prohibited by law.

9.6 Right to Challenge Accuracy

If you disagree with information held by Yousewire and a correction cannot immediately be made, you may request that the matter be reviewed.

Where appropriate, we may retain a record of your request together with any supporting information while the matter is being investigated.

9.7 Right to Marketing Choices

You may choose whether to receive marketing communications from Yousewire.

You may opt out of promotional emails, SMS messages, or other marketing communications by following the instructions provided in those communications or by contacting us.

Operational communications relating to your Account, security, transactions, compliance, or the Services cannot be opted out of while your Account remains active because they are necessary to provide the Services safely and effectively.

9.8 Automated Decision-Making

Yousewire uses automated systems to support fraud prevention, financial crime detection, transaction monitoring, identity verification, and risk management.

These systems help us identify unusual activity, protect customers, and comply with applicable legal obligations.

Where an automated process identifies activity requiring additional review, the matter may be referred to appropriately authorized personnel for further assessment before a decision affecting your Account or transaction is made.

If you believe an automated decision has affected you unfairly, you may contact Yousewire to request that the decision be reviewed, where applicable and subject to legal requirements.

9.9 Exercising Your Rights

If you wish to exercise any of the privacy rights described in this Privacy Policy, you may contact us using the details below.

Privacy Officer
Yousewire Canada Inc.
Email: privacy@yousewire.com

To protect your personal information and prevent unauthorized disclosures, Yousewire may request information necessary to verify your identity before responding to your request.

We will acknowledge and respond to privacy requests within the timeframes required by applicable law.

9.10 Making a Privacy Complaint

If you have concerns about how Yousewire has handled your personal information, we encourage you to contact us first so that we have the opportunity to investigate and resolve the matter.

Privacy complaints should be directed to:

Privacy Officer
Yousewire Canada Inc.
Email: privacy@yousewire.com

If you remain dissatisfied after our review, you may have the right to refer your complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

9.11 Our Commitment

Respecting privacy is an ongoing responsibility, not simply a legal obligation.

Yousewire is committed to responding to privacy requests fairly, protecting your rights, and balancing those rights with our obligations as a regulated financial services provider.

We continuously review our privacy practices to ensure that customers remain informed, respected, and protected throughout their relationship with Yousewire.

10. Data Retention

10.1 Our Approach

Yousewire retains personal information only for as long as it is reasonably necessary to provide the Services, comply with applicable legal and regulatory obligations, protect our customers, resolve disputes, enforce our agreements, and operate the Platform responsibly.

The length of time we retain information depends on the nature of the information, the Services you use, the legal obligations that apply, and the purpose for which the information was collected.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our record retention procedures and applicable law.

10.2 Factors We Consider

When determining how long personal information should be retained, Yousewire considers factors including:

applicable legal and regulatory requirements
anti-money laundering and financial crime obligations
accounting and tax requirements
the purpose for which the information was collected
the sensitivity of the information
the risk of harm from unauthorized disclosure
dispute resolution requirements
fraud prevention and security investigations
our legitimate operational needs

Different categories of information may therefore be retained for different periods.

10.3 Account Information

Information relating to your Personal or Business Account may be retained while your Account remains active and for an appropriate period after the relationship ends.

Retention after account closure enables Yousewire to:

comply with Applicable Law
respond to regulatory enquiries
resolve disputes
investigate fraud
enforce contractual rights
maintain accurate business records

Closing your Account does not automatically result in the deletion of your personal information.

10.4 Identity Verification and Business Verification Records

Records collected during identity verification (KYC) and business verification (KYB) may be retained for the period required under applicable anti-money laundering, financial services, tax, and other legal or regulatory requirements.

These records may include:

identification documents
verification results
biometric verification records where applicable
beneficial ownership information
business registration information
compliance assessments
related supporting documentation

10.5 Transaction Records

Financial transaction records are retained to support:

account history
customer statements
regulatory reporting
accounting obligations
fraud investigations
dispute resolution
compliance monitoring
legal requirements

Even after an Account has been closed, transaction records may continue to be retained where required by law or reasonably necessary for the purposes described above.

10.6 Communications

Yousewire may retain records of communications with customers, including customer support enquiries, compliance communications, complaints, feedback, and other correspondence.

These records help us improve our Services, maintain accurate records, investigate issues, resolve disputes, comply with legal obligations, and protect both Yousewire and our customers.

10.7 Technical and Security Information

Technical logs, authentication records, security events, fraud monitoring records, and other operational information may be retained for periods reasonably necessary to:

maintain the security of the Platform
investigate unauthorized activity
detect fraud
support cybersecurity operations
troubleshoot technical issues
comply with applicable legal obligations

The retention period for technical information may differ from the retention period for customer account information.

10.8 Analytics Information

Information collected for analytics and performance measurement may be retained only for as long as reasonably necessary to understand customer behaviour, improve our Services, measure performance, and support product development.

Where reasonably practicable, analytics information is aggregated, anonymized, or de-identified to reduce the identification of individual customers.

10.9 Legal Holds

In certain circumstances, Yousewire may retain personal information for longer than its normal retention period.

This may occur where retention is reasonably necessary in connection with:

legal proceedings
regulatory investigations
law enforcement requests
fraud investigations
audits
compliance reviews
the establishment, exercise, or defence of legal claims

Information subject to a legal hold will be retained only for as long as reasonably necessary to satisfy the applicable legal or regulatory requirement.

10.10 Secure Disposal

When personal information is no longer required and there is no legal basis for continued retention, Yousewire will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information using methods appropriate to the sensitivity of the information.

The method of disposal may vary depending on the nature of the records and the systems in which they are stored.

10.11 Our Commitment

Yousewire believes that responsible data retention is an important part of protecting customer privacy.

We seek to retain personal information only for legitimate purposes, to minimize unnecessary retention, and to securely dispose of information when it is no longer required.

Our data retention practices are reviewed periodically to ensure they remain consistent with evolving legal, regulatory, operational, and security requirements.

11. Communications and Marketing

11.1 Our Approach

Communication is an essential part of providing secure and reliable financial services.

Yousewire communicates with customers for a variety of reasons, including providing the Services, protecting customer Accounts, complying with legal and regulatory obligations, responding to enquiries, and, where permitted, informing customers about new products and services.

Depending on the purpose of the communication, you may or may not be able to opt out of receiving it.

11.2 Operational Communications

Certain communications are necessary for Yousewire to provide the Services safely and effectively.

These communications include, but are not limited to:

account registration confirmations
email verification messages
one-time passwords (OTP)
identity verification updates
business verification updates
transaction confirmations
payment status notifications
funding confirmations
transfer notifications
exchange confirmations
security alerts
login notifications
password reset messages
compliance requests
temporary compliance hold notifications
changes to your Account
important service announcements
updates relating to our legal or regulatory obligations

These communications form part of the Services and cannot be disabled while your Account remains active.

11.3 Marketing Communications

Where permitted by Applicable Law, Yousewire may send communications about:

new products and features
promotions and special offers
educational content
financial tips and insights
referral programs
surveys
events
other information that may be relevant to your use of the Platform

Marketing communications will be sent only where permitted under applicable law and in accordance with your communication preferences.

11.4 Communication Channels

Depending on the nature of the communication, Yousewire may contact you through one or more of the following channels:

email
SMS
push notifications within our mobile applications
in-app messages
notices displayed within the Platform
other communication channels that you choose to use in the future

We will use the contact information associated with your Account unless you update it.

11.5 Managing Marketing Preferences

You may choose whether to receive marketing communications from Yousewire.

Where marketing communications are based on your consent or communication preferences, you may withdraw your consent or update your preferences at any time by:

using the unsubscribe link included in marketing emails where available
updating your communication preferences within the Platform where supported
contacting our Customer Support team

Changes to your preferences may take a reasonable period to become effective.

11.6 Canada's Anti-Spam Legislation (CASL)

Yousewire is committed to complying with Canada's Anti-Spam Legislation (CASL) and other applicable laws governing electronic communications.

Where required, we will obtain the appropriate consent before sending commercial electronic messages.

You may withdraw your consent to receive commercial electronic messages at any time in accordance with applicable law.

Withdrawal of marketing consent does not affect our ability to send operational, transactional, security, compliance, or legally required communications.

11.7 Push Notifications

Where you enable push notifications on your mobile device, Yousewire may use push notifications to deliver important information relating to your Account and the Services.

These notifications may include:

incoming and outgoing transaction alerts
funding confirmations
security notifications
verification updates
compliance requests
service announcements
other account-related information

You may manage push notification permissions through your device settings.

Please note that disabling push notifications may reduce your awareness of important activity affecting your Account.

11.8 Accuracy of Contact Information

To ensure that important communications reach you, you are responsible for keeping your contact information accurate and up to date.

Yousewire is not responsible for delays or missed communications resulting from inaccurate, incomplete, or outdated contact information provided by you.

11.9 Our Commitment

Yousewire is committed to communicating with customers in a clear, respectful, and transparent manner.

We strive to ensure that operational communications are timely and informative while giving customers appropriate control over marketing communications.

We do not send unsolicited marketing communications in circumstances where consent is required by applicable law, and we do not sell customer contact information to third parties for marketing purposes.

12. Automated Decision-Making

12.1 Our Approach

Yousewire uses automated systems to help deliver secure, reliable, and compliant financial services.

These systems support operational processes such as identity verification, fraud prevention, transaction monitoring, financial crime detection, sanctions screening, and other compliance activities.

Automated systems enable us to respond more quickly to potential risks, improve the consistency of our compliance processes, and help protect both our customers and the integrity of the Platform.

12.2 How Automated Systems Are Used

Depending on the Services you use, automated systems may assist with activities including:

verifying information provided during account registration
supporting identity and business verification
detecting unusual or potentially fraudulent account activity
monitoring transactions for compliance with applicable laws
identifying transactions that require additional review
screening customers and transactions against applicable sanctions lists
supporting politically exposed person (PEP) screening
identifying patterns that may indicate financial crime
protecting customer accounts from unauthorized access
supporting operational risk management

These systems are designed to support responsible decision-making and the safe operation of the Platform.

12.3 Human Review

Not every decision affecting your Account is made solely through automated processing.

Where appropriate, matters identified by our automated systems may be reviewed by authorized members of our Compliance, Risk, Operations, or Customer Support teams before a final decision is made.

Examples may include:

requests for additional identity verification
temporary compliance holds
Enhanced Due Diligence (EDD)
source of funds or source of wealth reviews
account restrictions
transaction delays
other compliance-related actions

This combination of automated systems and human review helps ensure that decisions are fair, proportionate, and consistent with our legal and regulatory obligations.

12.4 Automated Monitoring

To help protect customers and comply with applicable laws, automated systems may continuously monitor account activity and transactions.

Monitoring may consider factors such as:

transaction values
transaction frequency
payment destinations
account behaviour
authentication events
device activity
unusual changes in account usage
other indicators reasonably necessary to detect fraud, financial crime, or security risks

Monitoring is conducted solely for legitimate business, security, and regulatory purposes.

12.5 Requesting a Review

If you believe that an automated process has affected your Account or a transaction unfairly, you may contact Yousewire to request that the matter be reviewed.

Where appropriate and subject to Applicable Law, an authorized member of our team will review the relevant information and determine whether additional action or clarification is required.

Certain decisions may be required by law or by our legal and regulatory obligations and therefore may not be capable of being changed, even after review.

12.6 Continuous Improvement

Yousewire regularly reviews and improves its automated systems to enhance accuracy, consistency, fairness, security, and regulatory compliance.

We seek to ensure that these systems support—not replace—appropriate human judgment in circumstances where human oversight is necessary.

12.7 Our Commitment

Yousewire believes that responsible automation can improve the safety, efficiency, and reliability of financial services.

Accordingly, we are committed to using automated systems in a manner that is proportionate, transparent, and consistent with applicable laws, while ensuring that significant decisions remain subject to appropriate oversight where required.

13. Children's Privacy

13.1 Our Services Are Intended for Adults

Yousewire provides regulated financial services intended for individuals who are at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement.

Our Services are not designed for, directed to, or intended for use by children or individuals under the age of eighteen.

13.2 We Do Not Knowingly Collect Information from Children

Yousewire does not knowingly collect personal information from individuals under the age of eighteen.

If we become aware that an Account has been created by, or personal information has been collected from, a person under the minimum age required to use our Services, we will take reasonable steps to:

verify the information
suspend or restrict the Account where appropriate
delete personal information where permitted by Applicable Law
comply with any legal or regulatory obligations relating to the information

13.3 Parents and Guardians

If you believe that a child has provided personal information to Yousewire, please contact us as soon as possible using the contact details provided in this Privacy Policy.

We will investigate the matter promptly and take appropriate action in accordance with applicable law.

13.4 Our Commitment

Protecting the privacy of children is important to Yousewire.

We are committed to ensuring that our Services are provided only to individuals who satisfy our eligibility requirements and that any personal information relating to children is handled appropriately where we become aware of it.

14. Changes to this Privacy Policy

14.1 Why We May Update this Policy

As Yousewire continues to grow and our Services evolve, we may update this Privacy Policy from time to time.

Updates may be necessary to reflect:

changes to our products or Services
changes to applicable laws or regulations
improvements to our security or privacy practices
changes to our regulated payment infrastructure partners or technology providers
customer feedback
other operational or business developments

14.2 Notification of Changes

Where changes materially affect how we collect, use, disclose, or protect personal information, Yousewire will provide reasonable notice in accordance with applicable law.

Depending on the nature of the changes, notice may be provided through:

the Platform
email
an in-app notification
our website
another appropriate communication channel

Minor editorial or administrative updates that do not materially affect your privacy rights may be made without separate notice.

14.3 Effective Date

The "Effective Date" and "Last Updated" information at the beginning of this Privacy Policy indicates when the current version became effective.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated Policy, except where Applicable Law requires additional consent.

14.4 Version History

Yousewire may maintain a version history to provide transparency regarding significant updates to this Privacy Policy.

Where appropriate, previous versions may be made available upon request or published through the Platform.

14.5 Our Commitment

Yousewire is committed to maintaining a Privacy Policy that accurately reflects our Services, privacy practices, and legal obligations.

We encourage customers to review this Privacy Policy periodically to remain informed about how we protect personal information.

15. Contact Us

15.1 Privacy Enquiries

If you have any questions about this Privacy Policy, how Yousewire handles your personal information, or wish to exercise your privacy rights, please contact us using the details below.

Privacy Officer
Yousewire Canada Inc.
Email: privacy@yousewire.com

15.2 Customer Support

For general enquiries relating to your Account or the Services, please contact:

Support Team
Yousewire Canada Inc.
Email: support@yousewire.com

15.3 Compliance Enquiries

For enquiries relating to identity verification, business verification, anti-money laundering requirements, sanctions screening, Enhanced Due Diligence, or other compliance matters, please contact:

Compliance Team
Yousewire Canada Inc.
Email: compliance@yousewire.com

15.4 Privacy Complaints

If you believe that Yousewire has not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we have an opportunity to investigate and address your concerns.

Privacy complaints should be directed to:

Privacy Officer
Email: privacy@yousewire.com

We will acknowledge your complaint, investigate the matter, and respond within the timeframes required by applicable law.

15.5 Regulatory Authorities

If you are not satisfied with our response to your privacy concern, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator with jurisdiction over your complaint.

Nothing in this Privacy Policy limits any rights or remedies available to you under applicable privacy legislation.

15.6 Final Statement

Yousewire believes that privacy is fundamental to the trust our customers place in us.

We are committed to handling personal information responsibly, transparently, and securely while providing financial services that meet the highest standards of integrity, compliance, and customer care.

As our Platform continues to evolve, we will continue to strengthen our privacy practices, invest in appropriate safeguards, and work to ensure that your personal information is protected throughout your relationship with Yousewire.