Frequently Asked Questions
Getting Started
New to Yousewire? This section covers what the platform is, which countries are supported, how to create your account, and what to expect before your first transaction.
Learn more →Account & Profile
Learn how to manage your personal and business information, understand the difference between Personal and Business modes, and keep your profile details up to date.
Learn more →Wallets & Balances
Everything you need to know about your multi-currency wallets — supported currencies, how to fund your account, viewing account details, balance requirements, and how your funds are protected.
Learn more →Sending Money
A step-by-step guide to transferring money locally and internationally, including how fees are calculated, how long transfers take, sending limits, and saving recipients for future use.
Learn more →Bill Payments
Find out which bill categories are available in each of the six supported countries, how to make a payment, which wallet is charged, and where to find your payment receipts.
Learn more →Transactions & History
Understand how to view, search, and filter your full transaction history, what each transaction status means, how to export records, and how to raise a dispute.
Learn more →Business Mode
Discover how to activate Business Mode, restart the onboarding tutorial, and get an overview of all the additional tools unlocked for business users.
Learn more →Payroll
Guidance on adding employees, running pay cycles, managing deactivated staff, understanding payroll fees, and what to expect as multi-currency payroll support develops.
Learn more →Bulk Payouts
Learn how to send payments to multiple recipients at once — whether by manual entry or CSV upload — and how failed payments within a batch are handled.
Learn more →Inventory Management
Understand how to catalogue your products, set cost and selling prices, define primary and sub-units, track stock levels, and see how inventory connects to your invoices and analytics.
Learn more →Invoicing
A guide to creating and managing invoices, understanding invoice statuses, the client whitelist feature, sharing invoices with clients, and upcoming customisation options.
Learn more →Analytics
Explore what the Analytics dashboard measures — revenue, cost, profit, top products, invoice status, and inventory valuation — and how the data is updated in real time.
Learn more →Referrals
Find out how the referral programme works, where to find your unique code and link, how much you earn per successful referral, and how to track the status of your referrals.
Learn more →Security & KYC
Learn why KYC verification is required, what documents are needed, how long it takes, transaction limits at each verification level, and how to keep your account secure with 2FA.
Learn more →Settings & Preferences
Manage your app experience — switch between dark and light mode, customise notification preferences, update your transaction PIN, and understand the account closure process.
Learn more →Troubleshooting
Quick solutions for the most common issues: pending transactions, wrong account numbers, undelivered bill credits, login problems, slow loading, and OTP delays.
Learn more →Contact & Support
How to reach the Yousewire support team, available contact channels, response times, and where to report urgent account or security concerns.
Learn more →